Frequently Asked Questions
Have questions about heating, cooling, or boiler service in Rochester, NY and the surrounding 40 km area? Our HVAC specialists answered the most common questions homeowners ask before scheduling service
Yes. Our licensed technicians provide 24/7 emergency heating and cooling service in Rochester, NY and nearby areas, so you can get fast help with furnace, boiler, or AC breakdowns any time of day or night contact us now
Yes. Like most HVAC companies, we charge a separate service call fee for emergency visits, and the total cost depends on the time of the call and the repair needed; our dispatcher will explain the price before you approve any work.
We provide residential and light‑commercial HVAC service throughout Greater Rochester, including Rochester, Penfield, Pittsford, Irondequoit, Greece, Webster, Fairport, Henrietta, Brighton, Gates, Chili, Victor and nearby NY communities within roughly a 40 km radius. See our full list of locations on the Areas We Serve page.
Exact pricing depends on your system and how many visits you need per year, but typical HVAC maintenance plans in our area range roughly from 150 to 300 dollars annually per system; during your estimate, we review your equipment and provide a clear, written quote before you decide.
We focus on residential and light‑commercial HVAC projects rather than very large industrial or multi‑building installations; for offices, small retail spaces, restaurants, and similar properties in Greater Rochester, our team can handle design, installation, and ongoing service, and if a project is beyond our scope we are transparent and can recommend alternatives.
Yes. When we replace boilers or hydronic heating components, our technicians disconnect and remove old scrap piping and related materials, and we haul them away for proper disposal or recycling as part of the project scope unless otherwise agreed during your estimate.
For safety reasons, our technicians must keep their work boots on while working, but we always wear clean protective shoe covers inside your home to keep floors and carpets tidy, and we can add extra floor protection in work areas if needed.
Yes. After each new HVAC or boiler installation, our crew removes old equipment and job-related debris, sweeps or vacuums the work area, and leaves your home as tidy as possible, though a deep or whole-house cleaning is not included.
We are an HVAC contractor and do not act as a general contractor, so we do not directly manage other trades; however, when a project needs additional carpentry, drywall, electrical, or similar work, we can point you toward trusted local partners and coordinate our HVAC schedule around their work so everything fits together smoothly.
We occasionally run special promotions and may be able to offer discounts for seniors, depending on the service and time of year, so please mention that you are a senior when you call and our office will let you know about any current savings or rebate options available.
Our standard, non‑emergency diagnostic callout fee is in line with typical HVAC service rates and usually falls within the 75 to 150 dollar range, depending on your location and the time booked; when you schedule, our office will confirm the exact trip and diagnostic fee for your visit before you agree to the appointment.