Privacy Policy
Last updated: July 25 2025
1. Who We Are
MGM Heating & Cooling, LLC (“MGM,” “we,” “our,” or “us”) provides residential and light-commercial HVAC services in Greater Rochester, NY. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when you visit mgmhvac.com or interact with us by phone, e-mail, SMS, social media, or in person.
2. Information We Collect
| Type of data | Examples | How we collect it |
|---|---|---|
| Contact details | Name, address, e-mail, phone | Web forms, calls, e-mails, chat |
| Service information | Property address, equipment models, photos | Quote requests, site visits |
| Payment data | Last 4 digits of card, billing address | Secure checkout, field terminals |
| Usage & device data | IP, browser, referring pages | Cookies, logs, analytics |
| Marketing preferences | Opt-in / opt-out status | Checkboxes, account settings |
We do not knowingly collect data from children under 13. If we discover such data, we delete it promptly.
3. How We Use Your Information
- Schedule, dispatch, and complete service or installation appointments
- Send estimates, invoices, and service reminders
- Improve website performance and customer service
- Process payments, financing, and rebates
- Send promotional messages only if you opted in
- Comply with legal obligations and enforce agreements
4. Sharing & Disclosure
We share data only as required—with vetted service providers (payments, scheduling), manufacturers for warranty registration, government agencies when legally obligated, or in a business transfer. We never sell or rent your personal information.
5. Cookies & Tracking
Our site uses cookies and analytics (e.g., Google Analytics) to recognize repeat visitors, measure traffic, and support advertising. You may disable cookies in your browser, though some features could be affected.
6. Data Retention & Security
We keep customer records only as long as needed (typically seven years) and protect them with TLS encryption, role-based access, and regular audits. No method is 100 % secure, but we follow industry best practices.
7. Your Choices & Rights
- Opt-out – unsubscribe links in e-mails or reply STOP to texts
- Access / correction – contact us to review or amend your data
- Deletion – request erasure where legally permissible
- State-specific rights – additional options for CA, CO, CT, UT, VA residents
8. Third-Party Links
External links on our site lead to independent privacy practices; review those policies before providing any data.
9. Policy Changes
Material updates will be posted here with a new “Last updated” date. Continued use of our services implies acceptance.
10. Contact Us
MGM Heating & Cooling, LLC
1234 Example Road, Rochester, NY 14625
Phone: (585) 555-1234
Email: privacy@mgmhvac.com
This policy is informational and not legal advice; consult counsel for compliance questions.
